Master the Art of Impactful Communication
Master communication techniques and manage client, team and stakeholder relationships to inspire trust, persuade and bring people together.
Learn to communicate with impact, strengthen your influence and mobilise your audience — whether that’s a client, a team or a room.
Learning Objectives
By the end of this course, you will be able to:
- ✅ Understand the foundations of effective professional communication: verbal, non-verbal and interaction management.
- ✅ Adopt a posture aligned with your role (consultant, manager, project manager) to increase impact and credibility.
- ✅ Identify and analyse stakeholder needs through active listening and strategic questioning.
- ✅ Persuade and influence using proven techniques and storytelling.
- ✅ Structure and deliver a compelling message to a team or audience.
- ✅ Run effective, engaging meetings — even in complex or conflict situations.
- ✅ Build a concrete action plan to improve your communication sustainably at work.
Trainers
Our trainers are seasoned practitioners in interpersonal communication and leadership. Certified in NLP and communication, they bring 10–15 years of experience coaching consultants, managers and project leaders. Experts in communicating and convincing, they regularly support organisations to increase message impact, boost cohesion and develop influence skills.
Practical Information
- Duration: 2 days (14h)
- Price: €1,250 excl. VAT — VAT not applicable, Art. 261-4-4° a of the CGI
- Funding: Possible via employer, OPCO, CPF where applicable
- Audience: Consultants, Project Managers, Managers
- Prerequisites: None
Detailed Program
Day 1 — Communication Fundamentals & Professional Posture
1. Understand your role and adopt the right professional posture
- Consultant, manager, project manager: similarities & specifics
- Listening, support and leadership posture
- Build credibility & establish trust
Learning goal: Position yourself according to your role to foster collaboration and influence.
Workshop: Case study — Identify the ideal posture in various contexts.
2. Master communication fundamentals
- Verbal & non-verbal communication
- Perception biases and common obstacles
- Adapting to different communication styles
- Managing personal image and relational impact
Learning goal: Master the basics to adapt effectively to your counterparts.
Workshop: Decode body language & analyse real interactions.
3. Understand and qualify stakeholder needs
- Active listening & reformulation
- Strategic questioning (explicit/implicit needs)
- Structuring & prioritising information gathered
- Tools to capture expectations of clients, teams, organisations
Learning goal: Analyse and qualify requests to propose sound solutions.
Workshop: Role-play — Discovery interview to clarify needs.
Day 2 — Advanced Techniques & Practice
4. Convince and persuade
- Convincing vs persuading
- Influence & persuasion techniques
- Tailoring your message to the audience profile
- Handling objections & difficult situations
Learning goal: Develop influence to mobilise, unite and convince.
Workshop: Simulation — Defend an idea before a demanding stakeholder.
5. Deliver a powerful presentation
- Structure a talk that captures and holds attention
- Use relevant, impactful visuals
- Manage stage fright & adopt a confident speaker posture
- Interact effectively with the audience
Learning goal: Design and deliver clear, engaging and memorable presentations.
Workshop: Individual presentation with debrief & coaching.
6. Run effective meetings
- Prepare & frame meetings with clear objectives
- Boost participation and decision-making
- Manage tensions & disagreements
- Close with a clear, shared action plan
Learning goal: Lead productive, motivating meetings — even in complex contexts.
Workshop: Scenario — Facilitate a meeting with divergent expectations.
Participant Reviews
A very enriching course with many role-plays. Concrete tools I can apply right away!
Concrete and dynamic! I discovered powerful tools to tailor my communication.
Great balance of theory and practice. I feel much more confident persuading and rallying others.
Qualiopi-Certified Training
Our organisation is Qualiopi certified — a mark of training quality. This certification enables access to public or pooled funding (OPCO, CPF, etc.).
Summary
Master the Art of Impactful Communication
💰 Price: €1,250 (excl. VAT)
(VAT not applicable, Art. 261-4-4° a of the CGI)
🕒 Duration: 2 days — 14h
(typical schedule: 09:00 – 12:30 / 14:00 – 17:30)
📍 Modality:
On-site or remote (Available in English and German on request)
🎯 Target audience:
Consultants, Project Managers, Managers
💡 Funding:
Employer, OPCO, CPF where applicable (Qualiopi certified)
✅ Prerequisites: None
♿ Accessibility:
Accessible to people with disabilities (contact us to adapt the welcome and learning arrangements)