Lean Management Applied to Services
Discover the fundamentals of Lean Management applied to services, and learn how to turn it into a strategic and operational lever to sustainably transform your processes, strengthen collective performance, and establish a culture of continuous improvement within your organization.
☆4.7/ 5
Learn to identify waste, use Lean tools tailored to services, and adopt a Lean mindset focused on the customer, performance, and collaboration.
Learning Objectives
By the end of this training, you will be able to:
- ✅ Understand the fundamental principles of Lean Management and how to adapt them to service activities.
- ✅ Identify sources of waste and improvement levers in your organization’s processes.
- ✅ Use key Lean tools (DMAIC, 5S, Kaizen, Voice of the Customer, etc.) to improve performance and customer satisfaction.
- ✅ Analyze your work processes to spot issues and optimize activity flows.
- ✅ Adopt the Lean mindset: collaboration, transparency, leading by example, and continuous improvement.
- ✅ Engage your teams in a progress dynamic, fostering autonomy, recognition, and co-creating solutions.
- ✅ Build a concrete action plan to apply the Lean approach in your professional context.
Trainers
Our trainers have 10 to 20 years of experience supporting executive and operational teams in transformation contexts. Their teaching style is experiential: practical input, case studies, and personalized reflection. Certified Green Belt and Black Belt Six Sigma, they lead Lean initiatives daily in their engagements.
Practical Information
- Duration: 2 days (14h)
- Price: €1,350 excl. tax – VAT not applicable, Art. 261-4-4° a of the CGI
- Funding: Funding possible (Companies, OPCO, CPF if applicable)
- Target audience: Executives, members of the management committee, managers, team or service leads, project managers, quality managers, and staff wishing to initiate or strengthen a Lean approach within their organization.
- Prerequisites: None
Detailed Program
Day 1 – Understand and Experience the Fundamentals
1. Introduction and framing
- Lean Management: origins, philosophy, and evolution (from industry to services)
- Objectives and stakes of Lean in service organizations
Learning goal: Understand the purpose of Lean and identify potential benefits for your organization.
Workshop: “Myths and realities” applied to Lean to identify common misconceptions.
2. The foundations of Lean thinking
- Customer value, flow, waste
- Added value from the customer’s perspective
- The 7 wastes in services: concrete examples and impacts
Learning goal: Recognize sources of non-value and understand their effects on collective performance.
Workshop: Identify two wastes in your own activity.
3. The Lean mindset
- Key values: humility, respect, continuous improvement
- The Lean manager’s posture: coach, facilitator, supporter
- Pillars: transparency, communication, leading by example
Learning goal: Adopt a Lean leadership posture to rally teams.
Workshop: Collective reflection on the cultural levers to strengthen in your organization.
Day 2 – Lean Tools & Continuous Improvement Dynamics
4. Lean tools tailored to services
- DMAIC (Define, Measure, Analyze, Innovate, Control)
- Digital 5S: organize and streamline the digital work environment
- Kaizen spirit: improve daily with teams
- Voice of the Customer (VOC): collect and leverage feedback
Learning goal: Select and use Lean tools suited to your context.
Workshop: Apply a Lean tool to a real process + DMAIC project charter.
5. Lean attitude in everyday work
- Transparent and constructive communication
- Recognition and valuing of initiatives
- Gemba Walk: go to the field to understand
- Managerial role-modeling as a driver of change
Learning goal: Embed Lean reflexes into your management and steering practices.
Workshop: Simulated Gemba Walk and group debrief.
6. Building the action plan
- Formalize a Lean action plan to deploy in your service
- Identify priority improvement areas
Learning goal: Define concrete commitments to sustain the Lean approach.
Workshop: Quick process mapping & action plan.
Participant Reviews
Excellent Lean Management awareness session delivered to our executive committee!
Excellent pedagogy: a well-balanced mix of theory and workshops. Highly recommended!
Thanks to this training, I was able to identify “quick wins” to improve our processes the very next week.
Qualiopi-certified training
Our organization is Qualiopi certified for training activities, allowing coverage by public or pooled funding (OPCO, CPF, etc.).